Applications and renewals

Applying for a post office box, locked bag & Mail2Day

You can apply and pay for a post office box, locked bag or Mail2Day® in five easy steps, using the same form and process. Common boxes have a separate application process and form.

1. Choose a location

For a post office box, use Post Office Locator:

  • to find Australia Post retail outlets in your area offering post office boxes
  • to check whether post office boxes are currently available at your preferred outlet.

If your preferred outlet doesn't have any vacant boxes, we can place you on a waiting list. Or we can help you choose a post office box at another location.

To check whether your preferred outlet offers jumbo or A4 post office boxes, locked bags or the Mail2day alerting service, call 13 POST (13 7678).

2. You can reserve a post office box for up to 5 working days by calling 13 POST (13 7678).

3. Fill in the application form

The same application form is used for post office boxes, locked bags and the Mail2Day alerting service. You can download the post office box, locked bag and Mail2Day application form or you can pick one up at your local Australia Post retail outlet.

4. Lease your post office box, locked bag & Mail2Day

Take the following to your Australia Post retail outlet:

  • your completed application form
  • proof of identity that verifies your name, residential address and signature. You can show us a drivers licence or provide 2 other forms of documentation. These could include your passport, a concession card, paid utilities accounts, bank statements or your rates notice.

If you're applying on behalf of a business, you'll also be asked to:

  • provide an Australian Business Number (ABN)
  • present one of the following:
    • a statutory declaration authorising you to act on behalf of the business
    • a copy of the business registration, or
    • a written authorisation on company letterhead.

5. Pay your fee

You'll need to pay the fee when you submit your application form. All services are leased on an annual basis with fees calculated on a service year of 1 April to 31 March.

You can pay by cash, cheque, EFTPOS or Australia Post charge account at your Australia Post retail outlet. If a post office box has been reserved for you, you'll have five working days to make your payment before your reservation expires.

You'll receive your new post office box address once your payment has been processed. If you're leasing a post office box, this is also when you'll receive your keys. You'll receive two keys when you first lease your post office box and you can purchase extra keys at any time.

Renewing a post office box, locked bag & Mail2Day

All post office boxes, locked bags and Mail2Day® alerting services are leased on an annual service year that expires on 31 March.

Your service will remain active unless:

  • you tell us that you'd like to cancel it
  • you don't pay your renewal fee, or
  • we cancel your service because you are in breach of our Terms and Conditions.

Your renewal is payable by 31 March of each year. If you have a charge account with us, we can save you time by arranging to automatically debit your annual renewal amount each February. Otherwise, we'll send you a renewal invoice in February each year.

You can pay your renewal:

  • in person at an Australia Post retail outlet
  • by mail with a cheque or credit card
  • over the internet at the Postbillpay website from 10 February until 31 March (you'll need a credit card for this payment option)
  • over the phone on 13 18 16 from 10 February until 31 March (you'll need a credit card for this payment option)
  • using an Australia Post charge account.

Terms and conditions apply to post office boxes, locked bags and Mail2Day.