Using the eParcel system

Get started in 5 easy steps

Getting started with eParcel is easy. Just follow these 5 simple steps:

1. Establish your eParcel agreement Click to expand Click to collapse

To start your agreement, you'll need an Australia Post Charge Account.

  • Already have an account? Simply ask your representative to include eParcel
  • Haven't got an account? Call us on 13 76 78 to open an account and include eParcel

2. Choose how you want to integrate Click to expand Click to collapse

You have 3 options for integrating your freight management needs with eParcel.

The size and nature of your business will most likely determine your choice - but whether you do it from your office, your warehouse or outsource it altogether, we can assist.

Option 1: Use eParcel Online

 This is ideal for small volumes of freight (1,000-50,000 consignments a year). With eParcel Online you can: 

  • Produce barcoded labels, electronic and paper manifests
  • Access eParcel Returns, Express Post eParcel and international services
  • Enter deliveries into the system or import data from other systems

Option 2: Use your own system

For sending more than 50,000 consignments a year, you might like to use your own warehouse management or ordering system. You can print barcoded labels and shipping information and send eParcel consignment to use via Secure FTP.

Option 3: Use a third party system

 Are you already using an off-the-shelf third party management system or specialist system? If so, you may be able to integrate this system with eParcel, as most leading freight management systems are compatible.

3. Prepare your consignment Click to expand Click to collapse

How you prepare your consignment depends on the option you chose in step 2:

Option 1: Using eParcel Online

  • Use your user ID and password to access eParcel Online. When you establish an eParcel agreement, we'll give you these details and free despatch labels to use with a laser printer
  • Enter your consignment details into the system. To save time, you can import a file from another system
  • Despatch an 'end-of-day' data file (manifest) online
  • Print a copy of the manifest to send with your freight

Option 2: Using your own system

We can help with:

  • Integrating your system with eParcel
  • Preparing your consignments 
  • Despatching an 'end-of-day' data file (manifest) and sending it securely to eParcel
  • Printing a copy of the manifest to send with your freight

Option 3: Using a third party system

  • Print suitable barcoded despatch labels and attach them to your parcels
  • Despatch an electronic freight data file
  • Print an 'end-of-day' data file (manifest)
  • Your third party provider may be able to help you integrate their system with eParcel.

4. Despatch your freight Click to expand Click to collapse

Your freight is now ready for us to collect, or for you to drop off at an Australia Post Business Centre or a selected Post Office. We'll process and scan your freight and assign it to a delivery person.

5. Freight is delivered Click to expand Click to collapse

On final delivery, we scan your freight barcodes and obtain a signature. If no one is available to receive the consignment, we'll follow your instructions to leave it in a safe place, or leave a card so the recipient can collect it from a nearby Post Office.

We'll keep carded consignments for 10 business days (and issue a reminder card half-way through), before returning the consignment to you.

Get started!

Already have an account? Simply ask your representative to include eParcel.

Haven't got an account? Call us on 13 11 18 to open an account and include eParcel.

Customer login

Are you an eParcel customer? Login to the eParcel system now.

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Get started

Phone 13 11 18 to open a Business Credit Account and include eParcel.

Already have an account? Simply ask your representative to include eParcel.