Reply Paid

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Use Reply Paid for customer convenience

Overview

Reply Paid makes it easy - and free - for your customers to reply to your communications. We provide you with a Reply Paid address with barcode that can be pre-printed or handwritten onto envelopes. Customers then use this envelope to reply to you. You are charged only for the mail that is returned to this address - there is no charge to the customer.

Benefits

  • Increase responses to your communications - when you enclose a Reply Paid envelope, your customers can respond quickly, easily and for free
  • Pay only for the articles that you receive

How to use Reply Paid

You can use our Reply Paid service for:

  • Reply Paid Letters (Domestic) - enclose a Reply Paid envelope, postcard, coupon or self-mailer in 'Large' or 'Small' items sent within Australia
  • International Reply Paid Letters (IRP) - extend your marketing campaign overseas and get the same benefits with for 'Small' items under 50g
  • If you need a reply paid service for larger items, you can use our Return Paid parcels service

View size guidelines Click to expand Click to collapse

 Weight & size details Small   Large

Maximum weight

250g (50g for IRP)

500g

Minimum size

90x145mm

 

Maximum size

130x240mm

260x360mm

Maximum thickness

5mm

20mm

Get started!

To use our Reply Paid service, you'll need to complete a Reply Paid application form (156kb).

Send your completed form to the Approvals Officer in your state (you'll find the address on the form) or email it to replypaid@auspost.com.au. Within 3 working days, we'll confirm our acceptance and send your Reply Paid approval and artwork.

Please note: You'll need an Australia Post business credit account to use this service.

Need help?

If you have any questions about Reply Paid, call our customer contact centre on 13 11 18 or email us.

Pricing and payment

Pricing

To use Reply Paid, you'll need an Australia Post business credit account.

Fees

An annual fee of $87.50 applies for every domestic Reply Paid permit, which is charged to your account. Your monthly statement will show the Reply Paid volume and charges for that month.

You can then pay your account using cash, credit card or debit card.

Please note: For International Reply Paid, there's a one-off application fee of $70.95, but no annual fee.

Postage rates

Postage rates depend on the size and weight of the item, and whether the Reply Paid address is barcoded.

Reply Paid letters (domestic)

Condition

Small letter
$

Large letter
$

Barcoded, correctly addressed and formatted

0.49

0.15 delivery fee plus postage

Non-barcoded (includes incorrect formats, incorrect barcodes and non-machineable articles)

0.85

0.15 delivery fee plus postage

Annual fee for each Reply Paid number

87.50

Reply Paid International letters

Condition

Charge

Response fee

2.90

One-time application fee for each Reply Paid number

70.95

How to use Reply Paid

Posting your mail

Using Reply Paid is easy:

  1. Prepare your Reply Paid envelopes: Refer to the Reply Paid Service Guide (1.50mb) for detailed instructions on how to prepare your Reply Paid articles (if you need a mail house to help you, check our list of Bulk Mail Partners).
  2. Send us a sample

    We recommend you send us a sample of your Reply Paid artwork, so we can test its address accuracy and readability. Email it to replypaid@auspost.com.au or mail to:

    Reply/Return Paid Administrator
    GPO Box 2995
    MELBOURNE VIC 3001

    We'll aim to return your sample, along with recommendations, within 3 working days.

  3. Response/return management: We'll count the number of Reply Paid articles received at your issued Reply Paid number and issue you with a monthly statement of service costs.

Terms and conditions apply

Need help?

If you have any questions about Reply Paid, call our customer contact centre on 13 11 18 or email us.

Get started

To apply, complete a
Reply Paid application form (156kb).
Note: You'll need an Australia Post business credit account to use this service.

Contact us

We can help your business with parcel delivery, payment solutions and marketing. Simply provide us with a few details and we'll be in touch.

Send details now
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