Electronic authentication

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Keep your business secure online

Overview

Australia Post takes online security seriously. That's why we developed our electronic authentication solutions - to help protect both your customers' and your online reputation.

Authentication of your online customers

Our VIP Online Security service is a safer and more convenient way to protect your network from hackers and safeguard your information against online theft and fraud. It provides an extra layer of security for your business, staff and customers when they interact with you online.

Benefits

  • Extra protection - Gives your customers added confidence when doing business online
  • Convenience for your customers - Protection-on-the-go via portable security tokens or mobile phone credentials
  • Reduced costs - No licensing fees and pay-as-you-go billing means you only pay for what you use
  • Scalability - The cloud-based infrastructure has the scalability to accommodate rapid changes to your user base

Authentication for digital certificates

Our KeyPost service is accredited by the Federal Government to perform identity authentication of individuals or organisations applying for digital certificates.

This comprehensive ID checking service can also be used for other business models where there's a need for an intensive background check.

Get started!

To find out more or get started, please contact your Australia Post Account Manager or call us on 13 11 18.

Don't have an account? Find out about the benefits of becoming an account customer with Australia Post.

How our solutions work

How it works

Authentication of your online customers - VIP Online Security

VIP Online Security is enabled by Symantec's Validation and ID Protection Service (VIP) 2-factor authentication, which requires your customers and staff to supply 2 security factors when they access your online services.

They need to supply:

  • a user name and password
  • a unique security code supplied by a Security Token or mobile phone.

Security Token options

VIP Security Tokens offer a range of flexible and cost-effective provisioning solutions, allowing you to:

  • pre-purchase tokens upfront
  • pre-purchase tokens and then we'll deliver them to your customers with a letter on your organisation's letterhead
  • direct your customers to download the free* VIP mobile phone token.

Authentication for digital certificates - KeyPost

Authenticating your subscriber's identity via our KeyPost service takes a few simple steps:

  1. The applicant completes an online form and prints it out.
  2. The applicant then takes the form and original documents required to one of our participating retail outlets for identity verification.
  3. We perform an evidence of identity (EOI) check and then send all documentation to our KeyPost Service Centre.
  4. A secondary check is performed in our secured KeyPost room and all documentation is securely stored.
  5. Once the final check is performed, you'll be notified of the outcome so that you can issue the digital certificate to the applicant.

Get started!

To find out more or get started, please contact your Australia Post Account Manager or call us on 13 11 18.

Don't have an account? Find out about the benefits of becoming an account customer with Australia Post.

*A data fee may be charged by the mobile phone carrier for the initial download.

More information

Support & FAQs

To find out more or get started, please contact your Australia Post Account Manager or call us on 13 11 18.

Don't have an account? Find out about the benefits of becoming an account customer with Australia Post.

Contact us

Need a payment solution for your business? We can help. Simply provide us with a few details and one of our friendly team members will be in touch.

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