Utilities industry insights

07 March 2014


According to Nielsen*, Australian advertisers spent almost $9.6 billion in the year to 30 June 2013. However, media fragmentation has been accompanied by growing confusion over what channels are most likely to give marketers and businesses solid returns on investment.

We surveyed over 9,000 Australians to find out their views on advertising and the effectiveness of communication channels and compiled the results in our report, "Creating connections that matter: how Australians want to hear from brands".

In the report:

The Utilities industry Insights report explores the consumer responses to scenarios involving utilities providers. Insights include:

  • The top five channels consumers consider to be most effective for advertising
  • How current marketing spend correlates with consumer channel preferences
  • Which channels consumers find most useful when moving house and deciding on a utility provider, or switching their utilities provider
  • Channel preference for getting advice and tips on how to be more energy efficient.

*Source: Nielsen AIS data, July 2011 - June 2013

Download full report