Introduction
This is the fifth year we have produced an integrated annual report incorporating our overall sustainability performance, including our financial, social and environmental activities for the 2015 financial year.
The report provides information for our four primary stakeholders – our shareholder (the Australian Government), our people, our customers and the broader community. To ensure we delivered a balanced and relevant review of FY15, we conducted a rigorous materiality assessment to determine the issues of greatest concern to our stakeholders.
Read more about this report ›
Delivering
eCommerce
This year, we made it easier than ever for businesses to sell online and deliver, and for customers to collect and return their online purchases.
Read more about delivering eCommerce ›
Our
People
Read about our people ›
Our
Customers
Read about our customers ›
Our
Community
Read about our community ›
Delivering
eCommerce
This year, we continued to make it easier for businesses to sell online and deliver, and for customers to collect and return their online purchases.
See how we're making eCommerce work for our customers ›4,406 Post Offices making it easy for customers to send, receive and collect their parcels
18,000+ Parcel Lockers giving customers greater choice of where and when they collect their parcels across 230+ locations
15,591 Street Posting Boxes enabling customers to send parcels or return online purchases 24/7
3.5 Million+ Last-Mile Notifications helped customers collect their parcels sooner
2 Million+ MyPost Subscribers
1.5 Million+ App Downloads
Helping hundreds of small businesses Go and Grow Online
500 Million+ Chinese Consumers can now buy goods from Australian businesses using our Tmall and JD.com virtual storefronts
11.4 Million Delivery Points mean your online purchases can be delivered, no matter where you live
Delivering a
better future
Our People
We employed 36,743 people, in 3,832 communities across the country
We continued to focus on creating a safety culture and achieved a 12.5% improvement in our Lost Time Injury Frequency rate
We supported our people by making operational changes that mean 35% of all parcels are now delivered by posties
Our Customers
We welcomed more than 344 million online and in-store customer visits
We exceeded our Community Service Obligations by delivering 94.8% of letters on time or early
We acted as agent for more than 750 government bodies and corporates to make it easier for our customers to do important tasks like paying bills, applying for a licence or getting a passport
Our Community
We engaged local communities in the future of Australia Post at 197 community events, held in 166 towns across the country
We invested more than $210 million in delivering our Community Service Obligations
We provided more than $6.5 million in cash, in-kind and operational support for community programs, and funded more than 110 community grants
About this report
This is the fifth year we have produced an integrated annual report incorporating our overall sustainability performance, including our financial, social and environmental activities for the 2015 financial year.
The report is prepared in accordance with legislative requirements, the Global Reporting Initiative (GRI) G4 Guidelines, and the principles set out in the United Nations Global Compact.
The report provides information for our four primary stakeholders – our shareholder (the Australian Government), our people, our customers and the broader community. To ensure we delivered a balanced and relevant review of FY15, we conducted a rigorous materiality assessment to determine the issues of greatest concern to our stakeholders.
In doing so, we consulted with internal stakeholders (including representatives of our Risk and Compliance, Stakeholder Relations, Workplace Relations, Sustainability and Community Relations areas) and drew on a number of source materials such as recent customer research and media coverage. These outcomes were then tested with the Australia Post Stakeholder Council.
Australia Post is a self-funded government business enterprise, with the Australian Government as its sole shareholder. It does not receive taxpayer funds and, in fact, has paid dividends to the Australian Government of more than $2.5 billion over the past 10 years.
As required under the Australian Postal Corporation Act 1989 we continue to balance our commercial objectives with the need to deliver our community service obligations.
Any profit we earn, where appropriate, is used to pay a dividend to our shareholder, and reinvested in our assets and services so that we are equipped to meet the changing needs of our customers and the community.