Stakeholders
Goal: To understand and be responsive to stakeholder needs and expectations
We will achieve this by establishing processes for working and consulting with the community, government, customers and other relevant parties that have an interest in our business.
Our stakeholders
Australia Post's stakeholders include government (local, state and federal), regulatory bodies, customers, suppliers, industry bodies, community and environmental organisations, the media, our workforce and key opinion leaders.
Australia Post Stakeholder Council
The Stakeholder Council provides a forum for Australia Post to consult with external stakeholders on issues relating to postal products and services, customer communications and corporate responsibility. The council's membership is broadly representative of our community, customer and supplier stakeholder segments. The council meets three times a year and is chaired by an Australia Post board member. Meetings are also attended by senior Australia Post executives.
Stakeholder Council members:
- John Bergin
Former Managing Director Yakka Australia - Sommers Botha
Former General Manager, Retail Scholastic Australia - Helen Christie
State President, Country Women's Association of Victoria - Graz van Egmond
Executive Director, Banksia Environmental Foundation - George Etrelezis
Small business consultant - Allan Garcia
CEO, Local Government Association Tasmania - Dennis Jenner
Director, Post Office Agents Association Limited - Gabrielle Nagle
CEO, Glastonbury Child & Family Services - Cameron Thiele
Formerly of the Communications, Electrical and Plumbing Union - Rob Tolmie
Director, Australian Direct Marketing Association
Industry engagement
Australia Post participates in a range of international and national industry organisations, associations and forums that align with our business goals. These include:
- International Asian Pacific Postal College
- Asia Pacific Post Cooperative
- Asian Pacific Postal Union
- International Postal Corporation
- Universal Postal Union
- National Australian Direct Marketing Association
- Australian Institute of Company Directors
- Australian Trucking Association
- Committee for Economic Development of Australia
- Industry Advisory Group of the National Transport Commission
- London Benchmarking Group (Australia/ New Zealand)
- National Packaging Covenant
- Paper Round
Community participation procedures
Australia Post has recently reviewed its community participation procedures in order to support managers in assessing the community impact of local network, facility and product or service changes. The procedures will also help managers determine the required level of communication with local stakeholders.