Australia Post Refund Policy

The products that Australia Post sells to customers must be fit for all the purposes for which goods of that kind are commonly supplied, acceptable in appearance and finish, free from defects, safe and durable.

If the product you buy from Australia Post is faulty, wrongly described, different from a sample shown, does not do what we said it would do, or is not otherwise of acceptable quality, please return it to the retail outlet where you bought it so that we can try to address the issue.

If the product is unsafe, can't be fixed within a reasonable time, or you simply would not have bought it given the nature of the defect, Australia Post will offer you an exchange, repair or refund.

Proof of purchase

To seek an exchange, repair or refund from an Australia Post retail outlet, you will need to prove that you purchased the product there. If you cannot provide a sales receipt, another form of proof of purchase will be required.

If the product is assessed to be faulty or unfit for its intended purpose, any refunds will be paid using the same method as original payment.

If you are unable to return to the retail outlet where you purchased the product, or if you bought it online, please phone 13 13 18 for assistance.

Mobile phones and electronic items

For mobile phones and other electronic items, sometimes technical support over the phone may be all you need.

If your mobile phone or electronic item is not working, Australia Post suggests that you contact the manufacturer or phone company's customer service line for advice and assistance.

For mobile phone network issues or to modify your network plan, please contact the communications supplier.

In some cases Australia Post will need to send the product to the manufacturer or its repair centre on your behalf to determine whether there is a fault or whether the product has been damaged by incorrect use. You may need to provide details of the fault to help the assessment. Products damaged due to incorrect use are not usually eligible for a refund, repair or exchange.

Each return will be considered on its merits given the type of product, its price, the nature of the goods, what we told you it would do and how it was advertised.

Mail related products

For information regarding return of mail related products, which include express, domestic and international prepaid envelopes, satchels and boxes, packaging products and postage stamps, please refer to the Australia Post Terms and Conditions. For further details, you can ask at your local Australia Post retail outlet phone 13 13 18

Customer assistance - prepaid mobile phones

For technical assistance with electronic items purchased at Australia Post, please contact the manufacturer.

Optus / Boost 1300 555 002
Telstra Mobile 125 8880
Virgin 1300 555 100
Vodafone 1300 650 410
GRLmobile 1300 GRL GRL

Manufacturer's contact details

Acer 1300 365 100
Apple 13 36 22
Artline 1300 ARTLINE
Brother 02 8875 6000
Canon 13 13 83
CardCall 1300 663 570 or 1300 767 814
Crazy John's 13 22 99
DLink 1300 700 100
Dodo 13dodo or 133636
Dymo 1800 633 868
Epson 1300 361 054
GBC 1800 422 349
GoTalk 1300 661 726
GRLmobile 1300 GRL GRL (1300 475 475)
Hewlett Packard 13 10 47
Huawei 03 9465 9399
Imation 1800 244 181
Kaiser Bass 1300 302 306
Laser 02 9870 3388
Lexar 02 8923 4500
Lexmark 1300 362 192
LG 1300 54 2273
Logitech 1800 025 544
Microsoft 13 20 58
Motorola 1300 138 823
Nokia 1300 366 733
Optus / Boost 1300 555 002
Panasonic 132 600
Pelikan Artline (Safeguard) Customer Support Ph 1300 278 5463
Philips 1800 009 300
Q PIX 03 9416 7988
Reflex Paper 1800 733 539
Ricoh 1800 817 682 or 1800 806 712
Samsung 1300 362 603
SanDisk 1800 262 504
Seagate Technology 1800 147 201
Sharp 1300 135 022
Sony Ericsson 1300 650 050
Telstra 125 8880
Transcend
Uniden 1300 366 895
Virgin 1300 555 100
Vodafone 1300 650 410
vTech 1300 369 193
Western Digital 1800 429 861

If the manufacturer is not listed above please check the warranty card or instruction manual that came with the product.

For further information or assistance from Australia Post ask at your local retail outlet or review online information at auspost.com.au or phone 13 13 18.