Policies

Our people

WorkReady Program

Facilitating best practice injury management principles for all Australia Post employees.

Learn more about our WorkReady Program

Australia Post Enterprise Agreement 2013

This agreement outlines the employment terms and conditions for our award employees, from 29 July 2013.

Learn more about Australia Post's Enterprise Agreement 2013

Our business

Assignment of Postcodes 

How we allocate postcodes to geographical areas and localities.

Learn more about assignment of postcodes

Group Mail Delivery Poll Policy

Our policy for measuring the community's support to change their existing letter delivery arrangements.

Read our Group Mail Delivery Poll Policy (236kb)

Letterbox Security and Specification

Our guide to protecting your mail.

Read our Letterbox Security and Specification (271kb)

Our ethics: The way we do things at Australia Post

How we conduct our business with integrity and comply with all relevant laws and corporate standards.

Read about Our ethics: The way we do things at Australia Post (2,031kb)

Refund Policy

Our guide to refunds for Australia Post purchased products, including how to request an exchange, repair or refund.

Learn about our Refund Policy

Street Posting Box Policy

Our policy for the provision of red street-posting boxes.

Read our Street Posting Box Policy (20kb)

Corporate responsibility

Community Participation Commitment

Our framework for engaging with the local community when planning changes to our retail network. 

Read our Community Participation Commitment (55kb)

Corporate Responsibility Policy

Our policy for building a sustainable business that provides trusted distribution, communications and transaction services for all Australians.

Read our Corporate Responsibility Policy

Environmental Policy

How we maintain an environmental management system appropriate to the environmental impact of providing our products and services.

Read our Environmental Policy

Media Releases

Latest corporate and philatelic media releases.

View latest media

Executive profiles

Learn more about the team responsible for managing Australia Post's services and strategies.

Read executive profiles