Policies

Our people

WorkReady Program

Facilitating best practice injury management principles for all Australia Post employees

Australia Post Enterprise Agreement 2013

This agreement outlines the employment terms and conditions for our award employees, from 29 July 2013.

 

Our business

Assignment of Postcodes 

How we allocate postcodes to geographical areas and localities

Group Mail Delivery Poll Policy (236kb)

Our policy for measuring the community's support to change their existing letter delivery arrangements.

Letterbox Security and Specification (271kb)

Our guide to protecting your mail

Our ethics: The way we do things at Australia Post (2,031kb) 

How we conduct our business with integrity and comply with all relevant laws and corporate standards

Refund Policy

Our guide to refunds for Australia Post purchased products, including how to request an exchange, repair or refund

Street Posting Box Policy (20kb)

Our policy for the provision of red street-posting boxes 

 

Corporate responsibility

Community Participation Commitment (55kb)

Our framework for engaging with the local community when planning changes to our retail network 

Corporate Responsibility Policy

Our policy for building a sustainable business that provides trusted distribution, communications and transaction services for all Australians 

Environmental Policy

How we maintain an environmental management system appropriate to the environmental impact of providing our products and services 

 

Media Releases

Latest corporate and philatelic media releases.

View latest media

Executive profiles

Learn more about the team responsible for managing Australia Post's services and strategies.

Read executive profiles