Australia Post transforms its parcel service to meet online shopping boom

10 October 2011

Australian online shoppers and sellers will be the big winners from the most significant changes to Australia Post's parcel operations in its 200 year history.

Australia Post Managing Director and CEO Ahmed Fahour said Australia Post's response to the internet shopping boom includes new delivery options such as the ability for customers to collect parcels from an initial 100 extended hours locations across Australia and access parcel lockers 24 hours a day, 7 days a week, with customers receiving email and SMS notifications when their parcel arrives.

"These new measures are additions to existing parcel services and come in response to a 10.9 per cent increase in parcel volumes over the last financial year - a figure which can be directly linked to Australians taking up online shopping in record numbers," said Mr Fahour.

The new services providing customers with more flexibility and choice include:

Extended hours for parcel collection

  • The ability for customers to have their parcel delivered to a location of their choice from an initial 100 parcel pick up locations across Australia which offer extended hours with many open weekends.
  • New 24 hour access electronic parcel lockers will be trialled in Sydney, Melbourne and Brisbane. Customers can collect their items 24 hours a day, 7 days a week and will receive a SMS notification when their parcel is ready for collection.
  • New parcel lockers for Post Office Box holders in 24 locations nation-wide by the end of November with more to come.
  • Trial of new self-service machines for domestic parcels and Billpay at five initial retail outlets, with many more to be operating across the country by the end of the financial year.

Competitive pricing and home delivery service

  • Australia Post/eBay low cost satchels and boxes priced at a low flat rate to anywhere in Australia no matter how remote or far away.
  • A new international tracked parcel product called 'Pack and Track international' which is a significantly cheaper option. This product offers tracked delivery between the United States and Australia with more international destinations to be added in the future and is available online from today and in retail outlets early next year.
  • To the door carding requiring our drivers to leave a card under the door, rather than the letterbox, to ensure customers who are at home receive their delivery.

Supporting consumers and Australian retailers get online

  • 60 upgraded business hubs across Australia focusing on small to medium business activity, with the first to be opened in Mount Waverley (Victoria) in November, and 20 to be launched by the end of 2012.
  • Australia Post, in association with our partner Mailplus, is offering free Express Post product pick up for new customers during October and November this year.
  • An online label printing service, Click and Send, that makes it simple for customers to send parcels by allowing them to print labels, pay for postage online and organise courier pick up, all from the convenience of home or work.
  • Our flagship concept store opening in Brisbane in December, which will have a dedicated online shopping area, 24/7 parcel pick up zone and vending machines with stamps and packaging.
  • Helping Australian retailers with their online ordering and payments through our SecurePay business and our Shop In A Box product, which is available online shortly.

"We're listening to our customers. Australians are receiving more parcels than ever and many of our customers are rarely at home during the day and find it increasingly hard to get to a post office," said Mr Fahour.

"This is the biggest change Australia Post has ever made in our parcels business since it was set up many decades ago. It will allow us to introduce more services to complement those we continue to offer, such as home delivery and parcel collection at the post office."

Richard Umbers, Executive General Manager Parcel Services said that while home delivery is still the best option for some people, for others it is more convenient to collect a parcel from a location of their choice which is open for longer hours.

"This year we trialled extended hours and drive-through parcel collection in Sydney and 90 per cent of residents surveyed who took part in the trial told us they wanted the service to continue.

"With our extensive delivery network and the largest retail network in the country, Australia Post is the natural partner for eCommerce in Australia with millions of parcels delivered annually on behalf of online sellers both domestically and internationally."

These are the initial parcel pick up sites which will operate beyond normal business hours from early next year. Extended hours will be tailored to needs of the local community.

VIC

NSW

QLD

Altona North

Albury

Albion

Bakery Hill

Baulkham Hills

Aspley

Ballarat

Bathurst

Archerfield

Bayswater

Bondi Beach

Brendale

Bentleigh

Engadine

Brisbane City East

Brighton

Frenchs Forest

Brisbane George Street

Bundoora

Gosford

Bundall

Caulfield South

Hunter Connection

Capalaba

Cranbourne

Kingsgrove

Caloundra

Docklands

Minto

Clontarf

Fitzroy

Mitchell

Earlville

Frankston*

Nepean

Fortitude Valley

Geelong

Newcastle

Heathwood

Glenroy

North Ryde

Kelvin Grove

Hawthorn

Parramatta

Loganholme

Hoppers Crossing

Regents Park

Mansfield

Melbourne, Bourke Street*

St Leonards

Nambour

Melbourne, Collins Street East

Strawberry Hills

Southport

Melbourne, Franklin Street*

Tamworth

Toowong

Melbourne, Law Courts

Taren Point

Toowoomba

Mentone

Turramurra*

Upper Mt Gravatt

Moorabbin

Wahroonga

Virginia

Mt Waverley

Wetherill Park

SA

Nunawading

Wollongong

Adelaide

Pakenham

Woollahra*

Campbelltown

Port Melbourne

WA

Gawler

Seaford

Bassendean

Glenelg

Shepparton

Bibra Lake

Hindmarsh

Somerton

Canning Vale

Ingle Farm

South Melbourne

East Perth

Kent Town

Sunbury

Fremantle

Marleston

Tullamarine

Gosnells

Melrose Park

Wangaratta

Joondalup

Mount Gambier

ACT

Mandurah

North Adelaide

Fyshwick

Midland

Port Lincoln

NT

Mundaring

Regency Park

Casuarina

Myaree

Torrensville

Palmerston

Osborne Park

TAS

Winnellie

Perth

Burnie

 

Rockingham

Devonport

 

Victoria Park

Eastern Shore

 

Wangara

Launceston

 

Welshpool

Western Shore

 

West Perth

* Initial parcel locker locations for Post Office Box holders.