Mail Contractors

Contractors play an important and vital role in the delivery of letters and parcels in metropolitan, country and remote areas of Australia. Australia Post has approximately 5,000 contracts for the collection, transportation and delivery of mail Australia wide.

From time to time we engage contractors to perform these services through a public tender call, and may advertise here at various times throughout the year.

To be eligible to tender or respond to a formal Request for Information (RFI), you must agree to comply with procurement requirements - including our Sustainability and Occupational Health & Safety commitments - and be registered with a user name and password.

Types of tenders available

There are a number of different types of services that can be tendered for. The various types of mail services offered under contract include:

  • Street Mail Delivery
  • Parcel Delivery
  • Roadside Delivery
  • Depot Bag Distribution
  • Street Posting Box Collection
  • Transportation

Contract price structures are based on either an annual rate or a unit rate.

How to apply

If you wish to apply to perform one of these mail services, please follow the 3 step process below:

Step 1: Read the guides Click to expand Click to collapse

First time users of this online tendering system should view the following files to gain an understanding of the information and actions required within the online tendering system.

Quick guide to tendering (pdf 125kb)
Short training program (zip 10.6mb)


  • Click on Short Training Program link
  • Select Open or Save (then open) the zip file
  • Select the Extract button
  • Select the folder you wish to extract the files to
  • Select the Extract all files/folders in archive option, then select Extract
  • Go to the folder where all of the files were extracted
  • Open play.exe

Step 2: Register your details Click to expand Click to collapse

You must register your details for online tendering to be able to access information within the tendering system.

Once you've registered your details, you will be provided with a logon ID and password that you should use to access the system.

Register now

Please note: Optimal system requirements - Internet Explorer 8 or Firefox browsers on Windows 2000 or XP

Please ensure you only register your details once.

Forgotten your login details?

If you've forgotten your password, please do not register again. For assistance, call the Mail Contract Management office in your State on the phone numbers at the bottom of this page.

Step 3: Access the tendering system Click to expand Click to collapse

Once you have registered for online tendering, access the tendering system using the logon ID and password provided to you in step 2.

Access Online Tendering

Please note: Optimal system requirements - Internet Explorer 8 or Firefox browsers on Windows 2000 or XP

Please note: You will need to download the tender documentation (Adobe Acrobat Reader and Microsoft Word 97 or later are required).



  • Submissions must be lodged prior to the tender closing date.
    Closing dates vary from tender to tender so please ensure you pay particular attention to the time and date that documents need to be lodged online.
  • Australian residents only can apply.


  • Supported browsers
    Internet Explorer 8 and Firefox
  • Supported Operating Systems
    Windows 2000 and XP

Instructions for online tendering

Submission of a tender (bid) requires:

  • An online summary of tender costs - Refer to 'How to enter your bid' section in the "Quick Guide to eTendering" pdf above
  • Submission of documents as outlined in the 'General Information for Tenderers'
  • Refer to 'How to attach documents and submit your bid' in the 'Quick Guide to eTendering' pdf above

If you do not have Microsoft Word 97 or later, you can submit the summary of tender costs online.

You must then complete the Acrobat PDF version of Tender Form. Acrobat Reader will not allow the document to be saved electronically.

Print two (2) copies of the completed Tender Form. Submit one (1) signed copy by Registered Post or hand delivery and retain the other copy as your record.

Where posting or hand delivering documents, clearly mark the envelope as "Tender For Bid" (write the unique Bid Number - found on the Process Bids page in the Number column) and post one (1) copy of Tender Form with any other required documentation, by Registered Post to the address stated in the Mail Service Specifications.

When submitting any tender documents (online or by mail) they must be received at the address specified in the tender documents prior to the closing date and time of the tender.

Where this may not be possible you must contact the nominated contract office for further advice prior to the tender closing date and time.

Important note

The method of tender price calculation has changed from previous years.

Instructions for completing the Tender Form can be found in the document titled 'General Information for Tenderers'.

You must read these instructions carefully before submitting your tender.

Tenderers are advised to seek independent financial and legal advice before submitting their tender to ensure they are fully aware of the financial and legal obligations of the tender and the rights and obligations of a Contractor under a Mail Contractor Agreement with Australia Post.

Need help logging in?

If you have forgotten your password and require assistance, please call the Mail Contract Management office in your State during business hours:

State Phone
NSW (02) 8736 5600
VIC (03) 9106 8006
TAS (03) 6211 3441
QLD (07) 3405 1451
SA (08) 8400 3333
WA (08) 9237 4621

Microsoft, Office and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries

Adobe and Adobe Acrobat are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries

System access

Create an ID and password, then log in and apply for tender.
Optimal system requirements: IE8 or Firefox browsers on Windows 2000 or XP

Register now