Important updates

  • Delivery in Sydney CBD

    16 December 2014

    Australia Post and StarTrack are working hard to complete customer collections and deliveries within the Sydney CBD following the incident in Martin Place, however at this stage we cannot access the police exclusion zone.  More

  • Information on Emmdale truck fire

    12 December 2014

    Australia Post can confirm a truck transporting items from Sydney to Western Australia on behalf of Australia Post caught fire today, Friday 12 December, at Emmdale NSW.  More

  • Severe weather impacts services in Sydney

    12 December 2014

    Australia Post is experiencing some service disruptions following severe weather in and around Sydney overnight.   More

  • Service update for December

    10 December 2014

    We are currently processing record volumes of parcels ahead of Christmas and would like to reassure customers we have employed additional resources to maintain our service levels.   More

  • Shop safe this Christmas

    08 December 2014

    Planning on buying Christmas presents online? Read our tips to help you shop safely and securely this season.  More

  • Saturday delivery: permanent from next year - at no extra cost!

    01 December 2014

    During December each year, Australia Post delivers selected parcels on weekends so that you can get your presents in time for Christmas. On 9 Jan 2015, we'll begin to offer permanent Saturday delivery for Express Post parcels (not letters) going  More

  • QLD Post Offices open for business

    01 December 2014

    Australia Post customers are advised that, despite severe thunderstorms in parts of Queensland this week, we are not anticipating any impact on our letter or parcel deliveries in the region. A small number of post offices have been impacted   More

  • Email scam warning

    27 November 2014

    Australia Post continues to warn customers about a scam email which advises that a "courier" was unable to deliver a parcel to their address.  More

  • Australia Post community events

    12 November 2014

    Come and discuss how Australia Post can evolve to meet your changing needs. Listening Posts will be set up outside the below post offices. Join in the conversation and have your say - your opinion counts.  More

  • Price change for over-the-counter travel insurance

    29 September 2014

    On 27 October 2014, we are updating the price for some over-the-counter travel insurance products.  More

  • Price changes effective 6 October 2014

    08 September 2014

    On 6 October, price changes will take effect for some Australia Post products and services.  More

  • Sea Mail posting dates for Christmas 2014

    31 July 2014

    Make sure you get your Christmas gifts overseas in time by checking our final posting dates for Sea Mail.  More

  • PIN replaces signature

    04 July 2014

    From 1 August 2014, all cardholders using chipped credit, debit or reloadable prepaid cards will be required to enter a Personal Identification Number (PIN) for over-the-counter purchases instead of signing for transactions in Australia.  More

  • Scam warning

    02 July 2014

    Australia Post is aware of a current scam targeting customers through cold calls from individual(s) purporting to be from the Australia Tax Office.  More

  • Priority delivery for customers using postage meters

    11 June 2014

    From 2 June 2014, customers using postage meters have the choice of sending letters to either Regular or Priority delivery timetables. To use the Priority timetable, your postage meter should now print 'Priority' on the envelope.  More

  • Changes to Click and Send

    15 May 2014

    Our new parcel solutions on Click and Send are now in effect, offering new flat rate prices, product improvements to payment options, Extra Cover and more.   More

  • Rebranding of 'Messenger Post couriers' to 'StarTrack Courier'

    07 May 2014

    Following our acquisition of StarTrack in 2012, Australia Post has been bringing our two businesses together to maximise our unrivalled network and capabilities to benefit our clients and their customers. We are pleased to announce the re-branding of   More

  • Email hoax warning

    17 April 2014

    Australia Post is warning customers of scam emails which advise that a 'courier' was unable to deliver a parcel to their address.  More

  • Mail delays in the Crimea

    02 April 2014

    Ukrainian State Postal Enterprise has advised that all international mail destined for the Crimea region has been suspended due to the difficulties in delivering mail items.   More

  • Mail services in Syria

    01 March 2013

    Mail services in Syria have been disrupted due to the internal conflict.  More

Media contact

Media enquiries only:
Contact the Australia Post National Media Line on 03 9106 6666.

Customer enquiries
Please call our Customer Contact Centre on 
13 13 18.

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