Important updates

  • Product recall - ISENSE Tower Speaker

    19 August 2014

    The ISENSE Tower Speaker (product code 65220) has been withdrawn from sale and is being recalled.  More

  • Post BillPay load channel update

    14 August 2014

    Australia Post has currently disabled the Post BillPay load channel for Load&Go card products only, as part of an ongoing usage review.  More

  • Email scam warning

    31 July 2014

    Australia Post is warning customers of an email which advises that a "courier" was unable to deliver a parcel to their address.  More

  • Sea Mail posting dates for Christmas 2014

    31 July 2014

    Make sure you get your Christmas gifts overseas in time by checking our final posting dates for Sea Mail.  More

  • PIN replaces signature

    04 July 2014

    From 1 August 2014, all cardholders using chipped credit, debit or reloadable prepaid cards will be required to enter a Personal Identification Number (PIN) for over-the-counter purchases instead of signing for transactions in Australia.  More

  • Scam warning

    02 July 2014

    Australia Post is aware of a current scam targeting customers through cold calls from individual(s) purporting to be from the Australia Tax Office.  More

  • Priority delivery for customers using postage meters

    11 June 2014

    From 2 June 2014, customers using postage meters have the choice of sending letters to either Regular or Priority delivery timetables. To use the Priority timetable, your postage meter should now print 'Priority' on the envelope.  More

  • Click and Send changes are now in effect

    15 May 2014

    Our new parcel solutions on Click and Send are now in effect, offering new flat rate prices, product improvements to payment options, Extra Cover and more.   More

  • Rebranding of 'Messenger Post couriers' to 'StarTrack Courier'

    07 May 2014

    Following our acquisition of StarTrack in 2012, Australia Post has been bringing our two businesses together to maximise our unrivalled network and capabilities to benefit our clients and their customers. We are pleased to announce the re-branding of   More

  • Changes to Click and Send

    30 April 2014

    New parcel solutions on Click and Send from 13 May 2014 will offer new flat rates, product improvements to payment options, Extra Cover and more.   More

  • Email hoax warning

    17 April 2014

    Australia Post is warning customers of scam emails which advise that a 'courier' was unable to deliver a parcel to their address.  More

  • Price change - Unaddressed Mail

    17 April 2014

    On 5 May 2014, the price of our Unaddressed Mail service will increase. This change is effective immediately and will impact you if you use this service and lodge Unaddressed Mail articles on or after 5 May 2014.  More

  • Mail delays in the Crimea

    02 April 2014

    Ukrainian State Postal Enterprise has advised that all international mail destined for the Crimea region has been suspended due to the difficulties in delivering mail items.   More

  • Print Post changes - effective 2 June 2014

    17 March 2014

    To provide greater choice and flexibility to our customers, a second delivery timetable for Print Post will be introduced from 2 June 2014.   More

  • New destination countries added to Pack and Track

    11 March 2014

    You'll be able to use our Pack and Track International parcel service to send items to even more countries from 31 March 2014.  More

  • Proposal to increase basic postage rate and introduce concession rate stamp

    31 January 2014

    On 30 January, Australia Post lodged a notification with the ACCC proposing to increase the basic postage rate and introduce a concession rate stamp.  More

  • Mail services in Syria

    01 March 2013

    Mail services in Syria have been disrupted due to the internal conflict.  More

Media contact

Media enquiries only:
Contact the Australia Post National Media Line on 03 9106 6666.

Customer enquiries
Please call our Customer Contact Centre on 
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