Executive profiles

Learn more about the team responsible for managing Australia Post's services and strategies.

Ahmed Fahour

Ahmed Fahour

Ahmed Fahour is Managing Director and Chief Executive Officer of Australia Post. He has extensive experience as a successful leader  and dynamic reformer at corporations in Australia and overseas.

Ahmed commenced his professional career at Boston Consulting Group (BCG) in 1987, where he consulted on a range of major commercial projects including mergers, acquisitions, corporate vision and strategy. He became a director of BCG in 1997.

In 2000, Ahmed was recruited by Citigroup and moved to New York, where he worked as Head of Corporate Development and, later, as CEO of Citigroup Alternative Investments - as well as serving on the company's Global Management Committee. He was subsequently appointed as Citigroup's CEO for Australia and New Zealand.

In 2004, he joined the National Australia Bank (NAB) as an Executive Director and Australian CEO. Under his leadership, there was a major turnaround in the bank's performance and its wealth management subsidiary (MLC).

He was appointed Managing Director and CEO of Australia Post in early 2010. Within three months of arriving at Australia Post he launched the Future Ready program - a major business renewal program that involves seizing the opportunities of the digital economy.

Ahmed is currently a Director of Pro-Pac Packaging Ltd, Methodist Ladies College (Melbourne) and the Carlton Football Club. He is also an Adjunct Professor in the Faculty of Business, Economics and Law at La Trobe University. He holds a Bachelor of Economics (Honours) from La Trobe University and an MBA from the University of Melbourne.

Ewen Stafford

Ewen StaffordEwen Stafford joined Australia Post in August 2010 and is the Chief Operating Officer, leading the Finance & Business Services division of Australia Post.

This business unit incorporates Finance, Real Estate, Information Technology, Business Efficiency & Quality, Procurement, Governance & Assurance and Corporate Finance & Investments. As a combined unit, FBS is focused on driving the successful execution of Australia Post's Future Ready strategic initiatives.

After beginning his career at KPMG, Ewen completed his MBA and moved into the property industry working for Colliers International in Adelaide and then Sydney. He subsequently moved to MLC in the life insurance and funds management industry, predominantly as Chief Financial Officer. In 2004 Ewen moved into the banking side of NAB, where he was Chief Financial Officer of NAB's Australian operations and subsequently became Chief Operating Officer with a similar portfolio of units as he leads at Australia Post.

Ewen has proven experience in leading and executing large and complex business transformations to position organisations for future success. Key to this is his strong focus to attract and develop talented individuals and teams and to build a highly engaged and capable workforce. Ewen's strong commercial and financial experience sees him playing a leading role in driving the execution of Australia Post's Future Ready strategy.

Ewen has a Bachelor of Arts in Accountancy from the University of South Australia, a Masters of Business Administration from the University of Adelaide, and is a Fellow of the Institute of Chartered Accountants Australia.

Steve Ousley

Steve Ousley Steve Ousley commenced at Australia Post in 1978 and is the Executive General Manager for the Post Operations Network.

In this role Steve leads the physical network across Communication Management Services and Parcel and Express Services. This includes the network operations of mail and parcel processing and contractors, as well as international and domestic operations.

Steve brings a wealth of experience to his current role having worked in other key parts of the Enterprise and in four mainland States, including as General Manager Network & Transport, and as a State Operations and Delivery Manager. In these roles, he has worked across production management, productivity improvement, network and systems design, cost control and measurement, and people and change management.

Steve's background allows him to optimise delivery, transportation and processing operations to drive improved capacity, efficiency and service performance, along with overseeing the delivery of mail articles within our service standard.

Richard Umbers

Richard UmbersRichard Umbers, an Executive General
Manager at Australia Post, is responsible for
the Parcel & Express Services Business Unit, and for StarTrack, a road and air express logistics provider. He also has responsibility
for the enterprise wide eCommerce program,
a major change initiative designed to position Australia Post to take advantage of the boom
in online shopping.

Richard joined Australia Post in 2010 as Executive General Manager eServices, where
he was responsible for developing Australia Post's digital offering and delivering new online initiatives to drive business growth.

Richard has previously held a range of senior and General Management positions in fast moving consumer goods (FMCG) retailing. Prior to joining Australia Post, Richard held positions as General Manager Buying and Marketing, and General Manager Customer Engagement at supermarket retailer Woolworths in Australia. Richard was also Managing Director of supermarket chain Progressive Enterprises Ltd in New Zealand, and Managing Director (North West UK and Republic of Ireland) for supermarket discounter Aldi.

His strong international retailing and logistics experience gives him a great insight into supply chain management and he has a strong track record in using technology to develop new revenue and profit streams, both through new product development, and through enhanced customer experience and building loyalty.

Richard has an MSc in Finance from the University of Leicester (UK), and a BSc with honours in Geology and Geography from The University of Exeter (UK).

Christine Corbett

Christine CorbettChristine Corbett is the Executive General Manager for Retail Services, and is responsible for Australia Post's extensive network of over 4,400 retail outlets across Australia.

Her key priority is to continue to build and extend the range of trusted services that Australia Post provides on behalf of over 750 businesses and government bodies across bill payment, banking, money transfer and identity services. The Retail Services portfolio also includes the management of our retail merchandise, philatelic and post office box product suite.

Providing customers with greater access, convenience and choice is integral to building our trusted multi-channel services offering to consumers with new outlet formats being developed to provide customers with greater self-service and 24/7 access to critical services.

Since joining Australia Post, Christine has held a number of key leadership roles, including Manager Strategy, Governance and Major Change for the Commercial Division, State Retail Manager NSW/ACT, State Retail Manager QLD and Marketing & Communications Manager QLD.

Prior to Australia Post she worked at a public relations consultancy in Brisbane.

Her successful background in managing large complex teams and strong business experience in engaging staff to deliver results will support Australia Post to deliver what customers want today and in the future.

Christine has a Bachelor of Law and a Bachelor of Business (Communication) from the Queensland University of Technology. 

Tracey Fellows

Tracey FellowsTracey Fellows joined Australia Post in
February 2013 as Executive General Manager
of Communication Management Services
(CMS), the business unit offering integrated physical and digital communications solutions. CMS includes our Mail Services, PostConnect, Post Digital, and Post Operations Network teams, as well as Decipha, a wholly owned business of Australia.

Prior to joining Australia Post Tracey was Microsoft's Vice-President for the Asia-Pacific region (based in Singapore), a role she held for two years with accountability for a multi-billion dollar business operating across 14 countries. Prior to being promoted to this regional leadership role, Tracey was Microsoft Australia's CEO for four years (2007-2011) and COO (2004-2007), based in Sydney, and has also served on the Board of NineMSN.

Tracey has extensive experience in technology, sales and marketing. This experience, combined with a passion for providing a compelling customer and online service offering and a determination to deliver operational results, has enabled Tracey to successfully lead significant change programs across complex and diverse organisations.

Tracey grew up in Canada but moved to Australia in her high school years. She has a Bachelor of Economics from Monash University and a Postgraduate Diploma of Banking Management from the Macquarie Graduate School of Management.

Chris Blake

Chris BlakeChris Blake joined Australia Post in July 2010 and is the Executive General Manager Corporate Affairs & People. He is responsible for leading strategy, cultural change, internal and external communications, Government relations, International and Regulatory Affairs and stakeholder management. Chris also oversees the organisation's Corporate Responsibility and community engagement programs.

Before moving into this role, Chris was the Executive General Manager People and Community at Australia Post.

Prior to joining Australia Post, Chris worked in senior executive roles at the National Australia Bank (NAB) including the Executive General Manager People and Organisational Development and the Executive General Manager, Business Strategy & People for NAB's Global Wholesale Banking Division, where he led the development of a new global business strategy for the wholesale bank following the Global Financial Crisis.

Chris has a wealth of experience in overseeing complex organisation-wide change programs following his work in senior roles in banking and with PricewaterhouseCoopers, where he was partner for 10 years.

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Media enquiries only:
Contact the Australia Post National Media Line on 03 9106 6666.

Customer enquiries
Please call our Customer Contact Centre on
13 13 18.