Customer service charter

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Freedom of Information (FOI)

Apply for Australia Post documents under the Freedom of Information (FOI) Act

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Community service obligations

Our obligations regarding lodgement, delivery times, access and more

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Mail services

Specifics on our commitment to maintaining Australia's mail delivery service

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Community Service Obligations

Australia Post is required by law to meet specific performance standards called Community Service Obligations (CSOs).

Download our Customer Service Charter (3463kb) for more information.

Community involvement

We support the communities in which we operate with programs that focus on education, sustainability, charitable giving and social inclusion.

Find out about our community partnerships