Corporate Responsibility Policy
Our business is owned by - and operated for - the Australian people.
Our primary corporate objective is to build a sustainable business that provides trusted distribution, communications and transaction services for all Australians, wherever they reside.
We have delivered to Australians for more than 200 years, and we are committed to maintaining our position as the trusted provider of reliable and responsible services that connect Australians to one another - and the rest of the world.
We believe we can build a sustainable business by managing Australia Post in a way that balances the needs and expectations of our four key stakeholder groups - our people, our customers, the Australian community, and our shareholder (the Federal Government).
At the heart of our approach to corporate responsibility is the notion of "balance". In order to satisfy the expectations of our stakeholders, we accept that our business must be managed in a way that balances commercial returns with customer service and community interests.
We already make a significant contribution to the nation through our people, our products and services, our community investment activities, and our extensive retail and delivery networks. We are mindful that there is always more we can do - and we are intent on broadening and enhancing our services for the benefit of all Australians.
The key objectives of our CR Policy are to:
- ensure our long-term sustainability is founded on responsible business practices
- give meaningful consideration to community and environmental impacts and stakeholder expectations when we make decisions
- be open and accountable to our people, our customers, the Australian community and our shareholder on the decisions we make and their impact.
Ultimately, our business success will be determined by achieving a balance of stakeholder satisfaction and sustainable profitability. We commit to annually reporting on our performance in our corporate responsibility report and inviting feedback on our progress from the Australian community and all our stakeholders.
Frequently asked questions
What do we mean when we say the objective of our policy is to ensure our long-term sustainability is founded on responsible business practices?
Being a responsible business means behaving ethically in our workplace and when we communicate with our people, our customers, the Australian community and our shareholder (the Federal Government). That is, we will:
- live our corporate values and comply with Our Ethics
- continue to deliver a high service quality standard to our customers
- select and promote people based on merit, without discrimination on the basis of race, religion, national origin, colour, sex, sexual orientation, age or disability
- support training and career development for our people
- provide a safe and respectful work environment, free from sexual harassment and offensive behaviour
- promote a workplace that values community investment and "giving back" for example, through our National Workplace Community Giving Program.
What are some of the practical ways that we can give meaningful consideration to community and environmental impacts and stakeholder expectations when we make decisions?
- understand our social and environmental impacts on the communities in which we operate.
- respect the environment by minimising the impact from our energy use, transport and resource consumption.
- understand and reduce the environmental and social risks in our supply chain.
- incorporate social and environmental impacts into our formal decision-making templates and processes.
How can we be more open and accountable to our people, our customers, the Australian community and our shareholder on the decisions we make and their impact?
- report on our efforts to improve our sustainability performance by publishing an annual corporate responsibility report.
- seek to understand stakeholder opinions and expectations through research and communication activities.
- regularly update our key stakeholders on our progress and performance and invite feedback.