Community involvement

Our Neighbourhood Click to expand Click to collapse

In May 2013, Australia Post proudly launched its community program - Our Neighbourhood.

Our Neighbourhood aims to build on our ongoing commitment to the community, beyond our business operations and our role as a large employer.

Central to Our Neighbourhood is the theme of "inclusion" and our belief that serving the Australian community is our reason for being - as it has been for over 200 years. The notion of community service is ingrained in the daily operations of our business.

Through Our Neighbourhood, Australia Post will help build healthier, more vibrant and more inclusive communities, through the following key areas of focus:

  • providing all Australians with access to essential products and services - as well as the knowledge to use these services to connect in both the physical and digital world
  • maintaining a diverse, inclusive workplace that values the contribution made by people from varying backgrounds and neighbourhoods across our nation>
  • investing in programs and activities that foster community spirit, connect communities and contribute to building a more inclusive Australia, and
  • providing support to Australian communities in times of major crisis

Our Neighbourhood will come to life through our existing partnerships as well as a number of new initiatives such as grants, literacy programs, and new community products and services.

Visit the Our Neighbourhood website

Our Neighbourhood National Community Partners

A key component of Our Neighbourhood has been the selection of the Our Neighbourhood National Community Partners. We have established strong and enduring relationships with 6 organisations who demonstrate leadership and have expertise in delivering community programs that build capability at both a national and local level.

The Our Neighbourhood National Community Partners are:

  • Netball Australia
  • Infoxchange
  • The Pyjama Foundation
  • Lifestyle Solutions
  • Social Traders
  • The AFL

Visit to find out more.

Our Neighbourhood Community Grants

The Our Neighbourhood Community Grants program encourages community organisations to apply for funding of one-off cash payments of up to $10,000.

The Our Neighbourhood Community Grants program recognises the important role our smaller charities and community groups play in connecting people, and positively shaping our nation.

Projects will need to benefit the wider community, align with the key focus areas and primary audiences, and meet an immediate need of the community.

Applications for the 2016 Our Neighbourhood Community Grants have now closed. Stay tuned for the latest updates and sign up to our newsletter

Connecting with our community Click to expand Click to collapse

In May 2014 Australia Post launched its national engagement program. The aim of the program is to educate, inform and engage the Australian community about the changes we're making to how Australia Post works. Through the program, we'd also like to share how Australia Post will continue to provide important services to Australian communities into the future.

We want to hear what the Australian community has to say about our planned changes. We've already had some great feedback, which you can read in our Views and National Engagement Report (1.79mb).

Australia Post's engagement program includes a range of measures to provide information, to give breadth and depth to the discussion, and to help people to get involved and have their say. We're continuing to connect with the community through the following initiatives:

Community Stakeholder Engagement Program

In 2015, we launched our Community Stakeholder Engagement Program. This program was set up to find out how Australia Post's proposed reforms are being received by key community organisations. Through this ongoing program, we're listening to their views and ideas, and better understanding how we can work together as we change.

National Conversation Online Platform

In June 2014 Australia Post launched its National Conversation - a website that invites the Australian community to discuss the future of Australia Post.

The platform offers information about Australia Post, and about reforms that have been proposed for the corporation. It also gives people a change to have their say both about these proposed changes, and about the business as a whole. To date, more than 130,000 people have visited the National Conversation site.

The feedback we've received through the National Conversation website is helping Australia Post to better understand what's important to the community, in the context of our proposed changes.

Please visit our National Conversation site to see the conversations we've had to date, or to ask a question of your own.

Electorate Engagement Program

In May 2014 we started a program in partnership with Federal MPs, to engage with local communities about proposed changes to Australia Post.

As a part of this program, we're holding in-person 'Listening Posts' in communities across Australia. These are advertised in the local media, where we ask the community to come along and meet Australia Post representatives at a local Post Office. At our Listening Posts we're inviting discussion on community expectations for Australia Post, both now and into the future.

Through the Electorate Engagement Program, we've received some important insights on our reforms, as well as other valuable community-specific feedback.

Since the program began in May 2014, we've held 183 community engagement events in 151 towns across 92 different electorates. We have 28 more events planned between April and July 2015.

Please visit the Australia Post community events page for the dates and locations of these events.

Access to services and literacy Click to expand Click to collapse

In 2012 we re-launched the Australia Post Education website to provide an interactive site for teachers and school children centred on developing literacy skills and in particular, letter writing with a focus on the 2012 Olympic and Paralympics Games. We have also developed AFL curriculum-based multimedia and content.


Diversity and inclusion Click to expand Click to collapse


Ucan2 is an education and settlement program run by Foundation House, Victoria's leading refugee support organisation. Australia Post has partnered with Foundation House since July 2010 to provide mentors and casual employment opportunities for young people aged between 16 and 24 from a refugee background.

The program provides the opportunity to receive mentoring by our staff who provide access to social and business networks and work experience to help the young people integrate into Australian life. The goal of the program is to increase education, training and employment options for these young people within the first 15 months of arriving in Australia.

The Crunch

An initiative of Social Traders is a mentor program called "The Crunch" which Australia Post has been a proud supporter of since 2010. The Crunch is an initiative for early stage social enterprises aiming to receive investment and start trading within 12 months.

Our employees participate in a six month intensive action learning program that matches their skills with a start-up social enterprise. The program has enabled Australia Post employees to develop leadership, mentoring and cross-functional business skills while supporting entrepreneurs within the community.

Workforce participation Click to expand Click to collapse

Australia Post employees select from a range of charities that are relevant to them to support through our voluntary Workplace Giving program which allows them to contribute through their pay via pre-tax donations.

In addition, Australia Post matches the contributions made by the employees to the 11 Matched Charity Partners up to $200 per employee per year, to a maximum of $300,000 per year.

Fostering community spirit Click to expand Click to collapse

Australian Football League (AFL)

Australia Post has extended and increased its partnership with the AFL to sit as the exclusive multicultural partner of the AFL. Since 2012, this partnership has used football as a vehicle to drive community and employee participation and foster social inclusion. The extended relationship will enable Australia Post the opportunity to grow the reach and impact of programs at a grassroots level. The extension of a further three years takes the partnership agreement to 2017.

Our partnership with the AFL includes Community Camps across Australia, as well as the multicultural program and a school letter-writing program. In 2013, Australia Post will continue to encourage participation and inclusion, with some of the key components of the partnership including 18 community camps nation-wide as well as a recognition program of the 22 best Multicultural VFL/AFL players through the announcement of the Australia Post AFL Multicultural Team of Champions.

For more information, visit the AFL Letter Link page.

Australia Post Australian Legends Award

Australia Post recognises inspirational Australians who have made a significant impact on Australian culture by awarding them Legend status and honoring them on a stamp. The Australia Post Australian Legends Award began in 1997 when Sir Donald Bradman was the first living Australian to be honoured on an Australian stamp. Prior to that, the only living people honoured on our nation's stamps were members of the royal family.

In 2013, ten legends of Australian music were recognised for their influence and impact on music in Australia, and for taking Australian music to the world's stage.

The 2013 Australia Post Australian Legends are: Cold Chisel, Men At Work, INXS, The Seekers and AC/DC; individual artists Kylie Minogue, John Farnham AO, Olivia Newton-John AO and Paul Kelly; as well as Ian "Molly" Meldrum.

These Legends were honoured at official Australia Day events staged in all capital cities between 18 - 26 January 2013.

The Legends were featured on 10 x 60c stamps, a stamp pack, first day cover and set of maxi cards along with a commemorative book titled Australian Legends of Music written by renowned music historian Ed Nimmervol which is available at Post Offices.


GiveEasy is a simple, smart 'digital giving' platform which uses social and mobile technology to help raise funds for charities.

Australia Post has partnered with GiveEasy to help the community sector make the most of digital giving, particularly with mobile devices. To date, more than 400 not-for-profit organisations have joined GiveEasy. Between them, these businesses have raised millions of dollars for important causes and projects around Australia.

GiveEasy has also helped Australia Post's Our Neighbourhood Trust with fundraising, and created unique mobile Apps for Reclink and The Pyjama Foundation.

One of the partnership's main aims is to help build the capability of the community sector. To achieve this, Australia Post has worked with GiveEasy to create the '2015 Innovation Index - The Australian Not for Profit Sector' report. This report was created after surveying more than 700 people working in the sector to gauge how they embraced innovation. The report was the first of its kind in Australia.

For more information, visit the GiveEasy website.

Darebin Enterprise Centre Ltd (DECL)

Working with DECL, Australia Post is helping start-ups in Heidelberg West to get their businesses online. This work is being done as part of the Our Neighbourhood Community Program.
We've provided office space, business mentoring and networking support for up to 100 start-ups. The program aims to help new digital businesses in Melbourne's north, guiding them through critical early stages of development.
DECL was one of the first business incubators in Victoria, and to date it's helped more than 700 businesses. DECL provides facilities, consultation, business services and support. Its goal is to help small businesses to get established and turn a profit.
DECL's support helps lower failure rates for start-ups. It also helps them to do business in the wider community when they leave the incubator (after about three years). In turn, the businesses give back by creating jobs and encouraging other would-be entrepreneurs. Their success also adds to the economic prosperity of the area.

For more information, visit the Darebin Enterprise Centre Ltd website.

The Big Issue

The Big Issue is an independent, not-for-profit organisation. It runs social enterprises like the Big Issue Magazine and the Women's Subscription Enterprise. Through these, The Big Issue helps homeless, marginalised and disadvantaged people. Their programs give people in need an income, and help them to help themselves with future employment.

Australia Post's partnership with The Big Issue supports employment through the Women's Subscription Enterprise. The Enterprise packs and sorts subscriptions, and provides extra shift work through Australia Post programs like Santa Mail.

For more information, visit The Big Issue's website.

Schools Connect Australia

Schools Connect Australia (SCA) is another independent, non-profit organisation. SCA works to create strong, lasting partnerships between schools and businesses.

Australia Post's partnership with SCA supports its 'Business Class' partnership program. This program works to improve teacher and student outcomes by focusing on:

  • leadership and governance
  • the curriculum
  • enterprise and employability and
  • wider issues identified by the school.

Australia Post has developed two key relationships, with Maffra Secondary College and Elisabeth Murdoch College. Australia Post works with students and teachers from both schools. Under the program it trains leading teachers, and helps to develop students' enterprise and the skills they require for employment.

For more information, visit the Schools Connect Australia website.

Supporting disaster relief efforts Click to expand Click to collapse

Our vast national retail and distribution network enables us to lend a significant helping hand during times of emergencies. Some of our recent relief efforts were for the Red Cross Tasmanian Bushfire Appeal and the Red Cross Queensland Flood Appeal.

Products and services Click to expand Click to collapse

Supporting local farmers

Through our online farmers' market initiative - Farmhouse - we help Australian farmers and producers in local and regional communities get their products out to more people Australia wide.

We offer a simple, alternative channel for Australian farmers to sell their goods. By providing an online marketplace, Australian farmers can sell directly to customers without the middle-man; just like the local farmers market.

Customers can purchase high-quality, fresh and preserved produce, including certified organic food and gluten-free products, and have their order conveniently delivered to their home, with no need to wait until market day, or travel too far. Plus, customers will know exactly where their food comes from and that their purchase is directly supporting farmers and regional sellers across Australia.

Farmhouse has over 220 Australian farmers and producers selling online, who offer over 2,400 Australian grown and made products to choose from.

Visit Farmhouse to find out more.

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