Australian Government Minister for Broadband launches Australia Post's Digital MailBox

30 October 2012

The Minister for Broadband, Communications and the Digital Economy, Senator the Hon Stephen Conroy, formally launched the Australia Post Digital MailBox today, signalling a new era in communications for one of Australia's most iconic companies.

The Australia Post Digital MailBox is a free, secure communications platform where consumers can receive and pay bills, communicate with their providers and store important documents such as passports and birth certificates.

The MailBox is being delivered as part of Australia Post's historic $2 billion investment in expanding, modernising and digitising its national communications and delivery network.

At the launch today Australia Post announced that an additional five large business mail senders had signed on to the Digital MailBox joining Telstra, AMP and Westpac as launch providers for the innovative new platform.

ANZ, Bendigo and Adelaide Bank, Link Market Services, National Australia Bank and Yarra Valley Water will all use the Digital MailBox as part of their suite of communications channels to connect with their customers. Australia Post will also use the MailBox to securely communicate with its employee base of more than 30,000.

In addition, the Minister announced today that the Australian Taxation Office (ATO) and the Department of Human Services (DHS) were both partnering with Australia Post to explore opportunities to use the secure, online channel to connect and communicate with citizens about Government services.

DHS helps more than four million people manage their government services through online accounts as part of servicing over 22 million Australian citizens through Medicare.

"One of the Government's National Digital Economy Strategy goals is that by 2020, four out of five Australians will choose to engage with the government online. The new Australia Post Digital Mailbox is an excellent example of the kind of service that will enable the achievement of that goal," Senator Conroy said.

"Both businesses and Government agencies are realising the potential of new platforms such as the Australia Post Digital MailBox to open up a trusted new avenue for communicating and transacting safely online," Australia Post CEO and Managing Director Ahmed Fahour said.

"This group of mailers that have partnered with Australia Post represents more than 70 per cent of the mail volume for Australia's top ten mailers. This includes Telstra and AMP, the three major banks (ANZ, NAB and Westpac), DHS and the ATO.

"Australia Post's Digital MailBox will enable global share registry and financial services provider, Link Market Services, to communicate digitally with its 10 million investment accounts/shareholders across its 1000 ASX securities.

"Citizens have trusted Australia Post with their communications for more than 200 years. Now we can complement what we deliver for the community in the physical world with a digital product that is safe, easy-to-use and convenient."

Consumers can set-up their Digital MailBox at

The Australia Post Digital MailBox will allow Australians to:

  • Connect with service providers they have a relationship with - such as banks, utilities and government entities.
  • Receive statements and bills, set reminders and make payments online, using any internet enabled device, such as a tablet, PC or mobile device, anywhere, anytime.
  • Use the Australia Post Digital MailBox as a personal digital vault to upload and easily find important documents such as passports, birth certificates and drivers' licences.
  • Business can use the MailBox to complement their existing physical and digital communications channels at a fraction of the cost of physical mail.