Australia Post Refund Policy

All products sold by Australia Post must be:

  • fit for all the purposes for which goods of that kind are commonly supplied
  • acceptable in appearance and finish
  • free from defects
  • safe
  • durable

You can return an item to us if:

  • it's faulty
  • it's incorrectly described
  • it's different from a sample shown
  • it doesn't do what we said it would do
  • it's not of an acceptable quality

If the product is unsafe, can't be fixed within a reasonable time, or you simply would not have bought it given the nature of the defect, we'll offer you an exchange, repair or refund.

Where to return your item

You should return the product to the post office where you bought it so we can try to address the issue.

If you can't return to the outlet where you purchased the product, or if you bought it online, please phone 13 13 18 for assistance.

Proof of purchase

To ask for an exchange, repair or refund, you'll need to prove that you purchased the product at the outlet you have returned the item to. If you can't provide a sales receipt, another form of proof of purchase will be required.

If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment.

Mobile phones and electronic items

If your mobile phone or electronic item isn't working, we suggest you contact the manufacturer or phone company's customer service line for advice and assistance.

For mobile phone network issues or to modify your network plan, please contact your communications supplier.

In some cases we'll return the product to the manufacturer to determine if there's a fault or whether the product has been damaged from incorrect use. Products damaged from incorrect use aren't usually eligible for a refund, repair or exchange.

We'll consider each return based on the type of product, its price, the nature of the goods, what we told you it would do and how it was advertised.

Mail related products

For information regarding return of mail related products, such as prepaid envelopes, satchels, boxes, packaging products and postage stamps, please refer to the Australia Post Terms and Conditions.

Prepaid mobile phone contact details

For technical assistance with mobile phones purchased at Australia Post, please contact the manufacturer.

Optus / Boost: 1300 555 002
Telstra Mobile: 125 8880
Virgin: 1300 555 100
Vodafone: 1300 650 410
GRLmobile: 1300 GRL GRL

Other manufacturer's contact details Click to expand Click to collapse

For assistance with other goods purchased at Australia Post, please contact the manufacturer.

Acer:  1300 365 100
Apple: 13 36 22
Artline: 1300 ARTLINE
Brother: 02 8875 6000
Canon: 13 13 83
CardCall: 1300 663 570  or  1300 767 814
Crazy John's:  13 22 99
DLink: 1300 700 100
Dodo: 13dodo or 133636
Dymo: 1800 633 868
Epson: 1300 361 054
GBC: 1800 422 349
GoTalk: 1300 661 726
GRLmobile: 1300 GRL GRL ( 1300 475 475 )
Hewlett Packard: 13 10 47
Huawei: 03 9465 9399
Imation: 1800 225 013
Kaiser Bass: 1300 302 306
Laser: 02 9870 3388
Lexar: 02 8923 4500
Lexmark: 1300 362 192
LG: 1300 542 273
Logitech: 1800 025 544
Microsoft: 13 20 58
Motorola: 1300 138 823
Nokia: 1300 366 733
Optus / Boost: 1300 555 002
Panasonic: 132 600
Pelikan Artline (Safeguard) Customer Support: 1300 ARTLINE
Philips: 1800 009 300
Q PIX: 03 9416 7988
Reflex Paper: 1800 733 539
Ricoh: 1800 817 682  or  1800 806 712
Samsung: 1300 362 603
SanDisk: 1800 262 504
Seagate Technology: 1800 147 201
Sharp: 1300 135 022
Sony Ericsson: 1300 650 050
Telstra: 125 8880
Transcend 
Uniden: 1300 366 895
Virgin: 1300 555 100
Vodafone: 1300 650 410
vTech: 1300 369 193
Western Digital: 1800 429 861

If the manufacturer isn't listed above, please check the warranty card or instruction manual that came with the product.

Need more help?

For more information on refunds, visit your local Post Office or call us on 13 13 18.

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